All new equipment sold by Fitness Inn is covered by a minimum one year parts and labour cover (excludes parts-only products) for domestic use only, (excluding consumable parts), unless the item states it is suitable for light commercial or commercial use. It can include a full on site repair facility or a 'back to base' warranty. In some cases, where there is a minor fault, the manufacturer will send a part by mail for the customer to fit (This warranty excludes consumable parts and damage caused by accident, or misuse). Equipment sold for home or commercial use, is warranted for use in a normal habitable building environment. Manufacturers reserve the right to cancel warranties (on certain types of electronic equipment) if equipment is used in a non standard environment, this may include external buildings such as Sheds and Garages, and areas close to a swimming pool, where the ambient temperature varies significantly from a standard environment.
If an item develops a fault, please contact us stating the equipment you have, (brand and model number), serial number and a brief description of the fault. FitnessInn will either arrange to send a part for the customer to fit, if this is practical and simply applied or affixed by a reasonable person, send an engineer to site, or in some instances, ask that the goods be returned to our warehouse for examination. Goods must be well packaged prior to collection. No goods will be accepted into our warehouse without prior authorisation from FitnessInn.
Please note all equipment is warranted for mainland UK use. In certain circumstances, we may extend this to cover parts and or labour out with UK mainland, or we may offer a ‘back to base’ labour warranty. In cases of ‘back to base’ for goods out with UK mainland warranty, the customer may have to cover the cost of shipping to and from ‘base’, for further information, please contact us prior to purchase.
The return to base warranty covers all parts (for the warranty period) from the date of purchase. Parts are either supplied to the customer’s UK address free of charge or used in a service centre repair. In addition we also offer a parallel “return to base” labour warranty. Under a “return to base” warranty the customer has full responsibility for returning and collecting the item from our service centre, in the unlikely event it requires an engineer to repair. However subject to location our service department may be able to quote for a “collection and return service”, should this be required.
Climbers and Vertical Trainers
Your statutory rights remain unaffected by the consumer guarantee.