Didn’t you like the color? The machine is not what you were expecting? Have you changed your mind? No problem!
When you shop with us you have 14 days to return the product and request a refund. It is very important that you return it with the original packaging, since once opened, we will not accept products out of the box.
Some special order items (e.g. manufactured to order only or imported especially for a specific customer) do not qualify for the 14 Day Return option.
All our products carry a return sheet. Anyway, you can request it here: firstname.lastname@example.org
When sending the mail we will send you a confirmation email and we will begin the reverse logistics. We will take care of everything.
Important: Shipping, collection and warehouse costs will be deducted from the total amount of the refund. Once we have the product in the warehouse checked by our technicians, we will make the refund within a maximum period of 7 business days.
We will keep you informed throughout the process.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a right to cancel your order for any item purchased from this catalogue for a full refund. This does not apply to items made to your specification, perishable goods or goods purchased in store.