Why an email and not a phone number?
Due to the volume and weight of our products, the logistics process of a fitness company is special. We have our own vehicles and agreements with leading transport companies nationally and internationally.
Shipments, excluding special orders, usually take from 24 hours
to 5 business days.
For greater efficiency, the carrier will always call you before delivery. If he doesn’t find you he will leave you a note with a telephone number.
The best way to have a detailed tracking of the order is by sending an email to firstname.lastname@example.org with your complete name and order number or invoice. Our customer service will answer you in a couple of hours with all the available information.
If your order includes professional installation our technicians will contact you directly to specify the date and time that is most convenient for you.